Our Services
We offer tailored consulting to entrepreneurs, freelancers, and small business owners to help you get organised and work smarter.
Operations Review
Talking things through is a great way to understand what’s working and what’s not — so why not talk it through with me?
My operations review is a quick way to audit your processes and spot the most valuable improvement opportunities.
Improve your customer experience
Your clients will have a smoother, more professional experience — whether they’re booking, onboarding, or requesting support. We’ll fix friction points, improve communication flow, and make sure your tools match your brand.
Use Case: Finding Past Work Quickly 📷
For a portrait photographer
- Problem: Clients asked for specific examples, but past work was buried in folders.
- Solution: Built a searchable project index.
- Result: They now respond in seconds, even during client calls.
Use Case: Making a Form Easier for Clients 📝
For an illustrator working with government departments
- Problem: Their intake form required Google sign-in, so clients used personal emails instead of work ones.
- Solution: Removed the file upload so the form no longer required login; files were collected separately.
- Result: Clients now use official emails, and the illustrator stopped receiving personal addresses by mistake.
Ensure your tools are fit for purpose
You’ll stop wasting time and money on tools that don’t suit your business. We’ll cut the clutter, recommend fit-for-purpose options, and help you make the most of what you’ve already got.
Use Case: Automating a Manual Waitlist 📅
For a health practitioner managing client bookings
- Problem: Waitlist tracking was manual, time-consuming, and sometimes confusing.
- Solution: Switched to a booking system that handled waitlists automatically and synced with their calendar.
- Result: The waitlist now runs itself — clients are added and notified automatically, no spreadsheets needed.
Streamline your workflows
You’ll get streamlined systems that work the way you do — less repetition, fewer steps, and more clarity. That means fewer mistakes, faster handoffs, and more time for real work.
Use Case: Knowing Where the Team Is 🚚
For a logistics company with on-road vehicles
- Problem: The team couldn’t easily check where vehicles were — parked or in transit.
- Solution: Used AirTags to track real-time vehicle locations.
- Result: They can now see where every vehicle is, improving planning and cutting down on back-and-forth.
The Operations Review process and cost
1. Discovery call – free
A quick chat (15min) to talk through where you’re stuck or what you want to improve
2. Operations Review package – $500*
- Operations audit: I review your current systems, workflows and tech setup (on a video call or in person; typically 2hrs)
- Action plan: You get a custom plan outlining quick fixes and larger improvement opportunities
3. Implementation – $150/hr* or tailored package as needed
I help you execute the action plan
*Prices are in AUD and exclude GST for Australian clients. Convert to your currency here.
Ready to transform your operations?
What my clients have said
“We were looking for clarity on how to grow our company, and Jess delivered exactly that. During our session, she quickly helped us identify key weaknesses in our processes and offered practical, tailored suggestions for improvement. Her Process Review covered both immediate fixes — like staff issues and truck tracking — as well as longer-term strategies around scheduling and warehousing. It gave us a clear, actionable roadmap for moving forward.”
— Get It Gone Australia (Removals & Logistics)
“We had been using some manual systems for our waitlist, invoice and product inventory tracking, which the review helped us automate and simplify. Jess also helped us migrate valuable client data into the new booking system, saving us hours.”
— Lymphoedema Private (Physiotherapy)
Jess Allison, People and Operations Specialist
Expert Help, Practical Results
🥇 Expertise
Over 10 years of experience in business operations and project management.
📱 Tech-savvy
I know the latest tools and apps that make life easier.
🎯 Personalised
I don’t do one-size-fits-all. Every session is shaped around your business needs.
🚀 Actionable
No fluff. You’ll walk away with clear, practical advice you can use right away.
Not ready yet?
Start with our guide: How to do a business process review (especially as a freelancer), which includes a free checklist PDF to help you map your systems.
We’d love to hear from you
If there’s a topic you’d like us to cover, or if you have any other suggestions or feedback, we’d love to hear it! 💌