Services
We offer tailored consulting to entrepreneurs, freelancers, and small business owners to help you get organised and work smarter.
Operations review
Talking things through is a great way to understand what's working and what's not. Why not talk it through with someone who's done this for 20 years?
An operations review will uncover valuable improvement opportunities.
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Your clients get a smoother experience whether they're booking, onboarding, or asking for help. We'll fix the friction points, tidy up how you communicate, and make sure your tools match your brand.
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You'll stop paying for tools you don't use, and stop forcing your work through ones that don't fit. We favour what you already have, cut the clutter, and only recommend something new when there's a reason to.
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You'll get systems that work the way you already do: fewer steps, less repeating yourself, less to remember. The payoff is fewer mistakes and more time for real work.
Use cases
Automating a manual waitlist 📅
For a health practitioner managing client bookings
Problem: Waitlist tracking was manual, time-consuming, and sometimes confusing.
Solution: Switched to a booking system that handled waitlists automatically and synced with their calendar.
Result: The waitlist now runs itself. Clients are added and notified automatically, no spreadsheets needed.
Knowing where the team is 🚚
For a logistics company with on-road vehicles
Problem: The team couldn't easily check where vehicles were, parked or in transit.
Solution: Used AirTags to track real-time vehicle locations.
Result: They can now see where every vehicle is, improving planning and cutting down on back-and-forth.
Review process and cost
Step 1. Discovery call – free
A quick chat (15min) to talk through where you're stuck or what you want to improve
Step 2. Operations Review package – $500*
Operations audit: I review your current systems, workflows and tech (video call or in person; ~2hrs)
Action plan: You get a custom plan outlining quick fixes and larger improvement opportunities
Step 3. Implementation – $150/hr or tailored package*
I help you execute the action plan
*Prices are in AUD and exclude GST for Australian clients. Convert to your currency here.
Finding past work quickly 📷
For a portrait photographer
Problem: Clients asked for specific examples, but past work was buried in folders.
Solution: Built a searchable project index.
Result: They now respond in seconds, even during client calls.
Making a form easier for clients 📝
For an illustrator working with government departments
Problem: Their intake form required Google sign-in, so clients used personal emails instead of work ones.
Solution: Removed the file upload so the form no longer required login; files were collected separately.
Result: Clients now use official emails, and the illustrator stopped receiving personal addresses by mistake.
Expert help, practical results
🥇 Operator first
Twenty years in operations and business management, so the focus is on what to track, what to ignore, and where to stop.
📱 Right tool, not the newest
We favour the tools you already use, and we know when AI could save time versus when it's noise.
🎯 Personalised
I don't do one-size-fits-all. Every plan is shaped around how your business runs.
🚀 Actionable
No fluff. You'll leave with a clear, practical plan you can use right away.
Not ready yet?
Start with our guide: How to do a business process review (especially as a freelancer), which includes a free checklist PDF to help you map your systems.
What clients say
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"We were looking for clarity on how to grow our company, and Jess delivered exactly that. During our session, she quickly helped us identify key weaknesses in our processes and offered practical, tailored suggestions for improvement. Her Process Review covered both immediate fixes (like staff issues and truck tracking) as well as longer-term strategies around scheduling and warehousing. It gave us a clear, actionable roadmap for moving forward."
Get It Gone Australia (Removals & Logistics)
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"We had been using some manual systems for our waitlist, invoice and product inventory tracking, which the review helped us automate and simplify. Jess also helped us migrate valuable client data into the new booking system, saving us hours."
Lymphoedema Private (Physiotherapy)
Contact us
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